Privacy Policy

1. Introduction

CloudVille UK ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share personal information when you use our website, engage with our services, or otherwise interact with us. We are a Salesforce-focused consulting company based in the United Kingdom, and we comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.
Business Information: Company name, job title, and industry.
Salesforce Information: If you engage our services, we may collect data from your Salesforce org as necessary to provide those services.
Website Usage Information: IP address, browser type, operating system, and browsing activity.
Marketing Information: Preferences for receiving marketing communications.
Any other information you choose to provide to us.

3. How We Collect Information

We collect personal information through:

Direct Interactions: When you provide information through our website forms, email, phone, or in person.
Automated Technologies: Through cookies and similar technologies when you use our website.
Third Parties: From publicly available sources or third-party service providers.
Salesforce APIs: When we are hired to provide consulting services.

4. How We Use Information

We use your personal information for the following purposes:

To provide and improve our services.
To respond to your inquiries and requests.
To send marketing communications (with your consent).
To comply with legal obligations.
To improve our website and user experience.
To provide support.

5. How We Share Information

We may share your personal information with:

Service Providers: Third parties who provide services on our behalf (e.g., hosting, analytics).
Business Partners: In connection with providing our services.
Legal Authorities: When required by law.
Salesforce: When needed to provide consulting services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.